In the end, you could have to phone up tech support to fix something. Potentially a single morning you have the blue display of death, or you get considered one of people scary mistake messages on your screen. Or maybe you try to show your computer on and…nothing. Possibly it is really not your computer at all, but your website is completely down and also you have to make that call to your web designer or web hosting company.
I’ve been on both sides of that panicky call and you will discover seven things you may do in an effort to help make that tech support contact just a little a lot less stressful:
one. Do not panic- This is a lot easier explained that done when you are computer’s on the blink and you are staring down the barrel of the deadline. But things might be much less annoying when you you should not freak out. Chances are high the trouble is not practically as bad (or pricey) as you feel.
2. Check the apparent before you call- Among the first things that your tech person will have you need to do is always to check for obvious causes of hassle. Like is your computer plugged in? Or may be the surge protector your computer’s linked is turned on? Are the entire cables popping out of your computer plugged in restricted? Or are moving into your password in appropriately? Or do you have the “CAPS lock” vital on though you’re moving into your password? They have you operate through this drill since quite a few occasions the easy things could be the problem. So run through some of the evident reasons behind problems before you pick up the cell phone.
3. Get prepared- Should you have any warranties or service contracts gather up all those products before you call. It’ll help save you somewhat of your time just in case your tech person requests this info. You may also have to have the serial selection for your computer. These usually are situated on a sticker placed on the back again, base, or aspect of your computer or these are located in your computer registration paperwork.
four. Be as specific as possible- Basically stating “My computer’s not working” is not really that handy. Tech support presently assumes that your computer just isn’t working because you would not connect with just to say hi. What they really need to know is “in what way is your computer not working?”. You should be as specific as you possibly can. Will your computer not start at all? Is the challenge you can transform the computer on however it is not going to go previous the startup display screen? Possibly you could get past the startup display however, you are not able to open up a specific method? Describe your trouble from start to finish; anything you were performing after you encountered your trouble, what your computer does, and when you will find any unique circumstances that seem to coincide using the dilemma.
five. Write down error messages- Ordinarily when something goes completely wrong, you are going to get some variety of error information that attempts to inform you what the dilemma is. In case you can not make heads or tails from the message, make time to write it down. It might mean something towards the tech person you might be speaking to and it might help them diagnose the challenge only a little bit quicker.
6. Make be aware of any current modifications or incidents- In some cases the reason for your computer issues is something which is adjusted on your computer or some incident that has took place lately for example:
the addition of new components (printer, scanner, hard disk, memory, etcetera)
the addition or deletion of software
a power disruption or electric power surge
the addition of deletion of the service
software upgrades or protection patches
Occasionally variations similar to this could potentially cause some unexpected problems with other things that may or may well not appear to be to generally be associated with your difficulty. When you are conversing with your tech person, make them aware about any adjustments or additions you made before you begun possessing problems. They will have the capacity to show you if these alterations are linked to your trouble.
seven. Continue to keep notes- Plenty of instances a phone to the support office ensures that you can be shelling out a great deal of time to the cellphone being despatched from 1 person to a different. Continue to keep notes on who you talk to, when you talked to them, and what they have finished to help diagnose the problem. For those who find that you have to maintain contacting the support office or for those who have to some repair person take care of your computer in person, these notes will arrive in handy.